Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of zetzech-shopi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
H***m –
Very satisfied with the product. As described. Will reorder soon.
N***i –
fast shipment .. can’t wait to use it
J***l –
Makes a very pleasant breeze on every head, has three levels of intensity, and only makes a noise slightly uncomfortable in stronger! Is very good in heat, will test in physical activities still.
J***l –
God has the duty to take the paradise the person who invented this artifact. Is just amazing, I feel heat up with 10 ° and this device will save my mood. Will buy more, to have at home and at work. Perfect Was posted 2 and was delivered on 11 in PR
J***j –
It works excellent! I recommend it!
D***. –
Beautiful product that does its Air work well, with different levels of intensity. Nice color. Fast store
B***n –
The item arrived in Auckland, New Zealand, 25th November. the tracking number was changed by NZ Post to # 00794210340314325486. the item has just been received, the new number should have been sent to Ali Express to make your records accurate . Unnecessary stress made to us by your inaccurate data
C***s –
very sleek , very well constructed, 3 modes of fan speed, just a usb charger, very light, low fan quiet, sturdy, really fashionable I love it recommended
I***n –
Fast delivery of 11 days to Aus. Good sturdy material and well packed. On setting 2 & 3, it does get noisy but you get used to it esp on very hot day. Unit charges with provided USB C cable. No communication with store.
A***o –
great product, 3 different speeds, comfortable to use, good build quality.
C***c –
Works great. love it!
J***s –
Very good the product only the wind that comes out not and too strong could improve the power more arrived right
S***E –
I received my package. So far it seems to be working great. Wish they had the fan with 4 Turbines when I made my purchase. The store responds to your inquiries promptly and I was refunded for my first purchase which was lost by USPS. My second order arrived at my shipping company in less than the promised time. Device is easy to user-friendly and comes with a manual that includes English instructions. I would definitely recommend this seller. Excellent service. To the seller, keep up the good work.
D***o –
Wonderful!!! I used it continuously for at least 8 hours, most of the time at the lowest speed. Although it makes more noise at speeds 2 and 3, the people around us do not listen. Also at no time curled my hair, which is shoulder-length.
L***O –
Shipping was fast, haven’t used it yet but it looks good. Size is good.
V***v –
The box is dented, but it’s whole, working, standard, I recommend.
N***E –
Extraordinary, Mrci a lot, life change
C***r –
I love it! Battery lasts too long
V***v –
Super. Delivery is generally the same. Chotko. Strong, super