Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of zetzech-shopi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***s –
I made the order on January 24 and arrived on February 3 spectacular very fast enter 10 Diaz very good product and quality thank you very much store
M***a –
WoWReceived quickly 1 week it works wonderful thanks to the store
E***s –
Hello I have already received the automatic water dispenser. Has come well and fast. I have not yet tried it like this that I cannot say about its operation but I have had a similar one and it goes very well until it has fallen in a bad way. I will leave an additional comment later but for now it looks good and robust. Thanks Aliexpress and store
M***i –
It’s elegant and looks like a real chrome faucet. The only downside, to call it paste, is that the mouth of the carafe of water is smaller in diameter than that of the tap, but it rests well.
L***a –
Good pump. Look at her at work. It was installed on a bottle with a white edge not ragged, almost tightly, at least I do not observe the air intake and pumps normally. A little bit short spout. Thanks to the store for the quality product. I recommend cooperation.
D***s –
Product arrived properly in Belém/shovel with 18 days. Product came well packed, and features excellent quality! I was very pleased to buy.
О***о –
Everyone is cool!!! My uncle, I recommendAkkuma chutae for 100 litres, up to second charge 2 years
R***r –
Great, does not unload fast, very efficient, did not take long to arrive. I highly recommend
О***к –
Garny pump. In the sets of the charging cord that tube for driving. All pratsyu
K***a –
It looks good, the package came in whole, quickly!!! Works well
F***s –
Super fast shipping, arrived 2 weeks in advance. Well packed, good quality material, works great, I have adapted it for 8l carafe. Best buy without a doubt!!
E***a –
Everything arrived right without warning visual I like the product Let’s see later if it really works. I recommend it.
R***s –
Very beautiful and very elegant product, it serves very well in the 20 liter water gallon, has two buttons one that you press and the water starts to come out (has a break with 90 seconds of use) and the other button is the 600ml one that releases only that amount of water and turns off automatically. The charging input is micro USB, on the LED are displayed two colors red and white, when you put to charge the red LED it is always flashing, when the battery is full the red LED is lit straight. When it is used to fill a water bottle the white LED color is displayed continuously and when using the 600ml button the white LED is flashing. It only took 2 hours and the battery was fully charged before first use.
A***o –
Delivery shwidka. Everything went in time. Pump pratsyu. Charging in the sets.
J***i –
Still under testing specially for the battery. But over all its good quality and working fine, shipping fast.
A***s –
It is very convenient to have water in the tap. You can wash your hands.
R***n –
The product is fully as described. The quality is good. You can take!
R***a –
I faithfully recommend this store the product arrived 10 days before the date I recommend it when 1000% good product
J***z –
Excellent quality, faithful to the photos and description. Works very well. The delivery was quite fast and in the indicated time.
A***e –
I don’t know how good it comes out, but it’s the same as in the description.